Privacy policy

1. Introduction

This website and store are operated by Elitrix Exports and Business Solutions Pvt. Ltd. (“Company”, “we”, “us”, “our”), the legal owner of the SpryKnight® brand.

We are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, stored, and shared when you use our website, products, and services (“Services”).

Our store is powered by Shopify, which enables us to deliver a secure and seamless shopping experience.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

“Personal information” means any information that can identify you directly or indirectly.

a) Contact Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

b) Payment Information

  • Payment method details
  • Transaction confirmations
    (Processed securely via third-party payment gateways; we do not store card details)

c) Account Information

  • Login credentials (if account created)
  • Preferences and saved data

d) Transaction Information

  • Order history
  • Products viewed, added to cart, or purchased

e) Communication Data

  • Emails, chats, WhatsApp messages, support requests

f) Technical & Usage Data

  • IP address
  • Browser type and device details
  • Website usage behavior

3. How We Collect Information

We collect personal information:

  • Directly from you (orders, forms, account creation)
  • Automatically via cookies and tracking tools
  • From service providers (payment gateways, logistics partners)
  • From third-party tools (analytics, advertising platforms)

4. How We Use Your Information

We use your information for:

a) Order Processing & Fulfillment

  • Processing payments
  • Shipping and delivering orders
  • Handling returns and refunds

b) Customer Experience

  • Personalizing your shopping journey
  • Recommending relevant products

c) Communication

  • Sending order updates and service notifications
  • Responding to queries and support requests

d) Marketing & Promotions (Including WhatsApp)

  • Sending offers, updates, and promotions via email, SMS, or WhatsApp
  • Showing targeted advertisements

👉 Consent Clause:
By providing your phone number and placing an order, you consent to receive transactional and promotional communication via SMS and WhatsApp.
You may opt out at any time by clicking “unsubscribe” or messaging us “STOP”.

e) Security & Fraud Prevention

  • Detecting fraudulent activity
  • Securing user accounts and transactions

f) Legal Compliance

  • Complying with applicable laws and regulations

5. Sharing of Personal Information

We may share your data with:

  • Shopify (store platform)
  • Payment gateways (Razorpay, Stripe, etc.)
  • Logistics partners (for order delivery)
  • Marketing & analytics providers
  • Government/legal authorities, if required

We do not sell your personal data to third parties.

6. Shopify & Third-Party Processing

Our store is hosted on Shopify, which processes your personal information to:

  • Provide store functionality
  • Improve user experience
  • Enable analytics and advertising

Your data may be processed outside India.

Learn more: https://privacy.shopify.com/en

7. Cookies & Consent Policy

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyze traffic and usage
  • Personalize content and ads

Consent Mechanism

  • On your first visit, you will be shown a cookie consent banner
  • You may accept or manage your preferences
  • You can disable cookies anytime via browser settings

8. Data Retention & Security

  • We retain personal data only as long as necessary for business or legal purposes
  • We implement reasonable security measures to protect your data

However, no system is completely secure, and transmission is at your own risk.

9. Your Rights (India & Global Users)

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent
  • Restrict or object to processing
  • Data portability (GDPR users)

To exercise your rights, contact us using the details below.

10. International Users (GDPR Compliance Layer)

If you are located in the European Economic Area (EEA), UK, or similar jurisdictions:

  • Your data is processed based on consent, contract, or legitimate interest
  • Data transfers are protected using standard contractual safeguards
  • You may lodge complaints with your local data protection authority

11. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children.

12. Grievance Officer (India Compliance)

In accordance with the Information Technology Act, 2000 and applicable rules:

Grievance Officer:
Elitrix Exports and Business Solutions Pvt. Ltd.

Email: contact@elitrix.in

All grievances will be acknowledged within a reasonable timeframe and resolved as per applicable laws.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last updated” date.

14. Contact Information

For questions, complaints, or data requests:

SpryKnight®
(Owned by Elitrix Exports and Business Solutions Pvt. Ltd.)

Registered Address:
C-804, Elina Living,
NIBM Road, Mohammedwadi,
Pune – 411060, Maharashtra, India

Email: support@spryknight.com
WhatsApp: +91 8668281098