Shipping policy

. Legal Entity

SpryKnight® is a brand owned and operated by Elitrix Exports and Business Solutions Pvt. Ltd. (“Company”, “we”, “us”, “our”). All orders are processed and fulfilled by the Company.

2. Order Processing & Dispatch

All orders are processed within 24 to 72 hours from the time of order confirmation
Orders are not processed or dispatched on Sundays or public holidays
During peak periods, sales, or unforeseen circumstances, dispatch timelines may be slightly extended

3. Shipping & Delivery

Orders are shipped via third-party logistics partners across India
Estimated delivery timelines may vary depending on location and courier operations
Delivery timelines are indicative and not guaranteed

4. Delivery Failures & RTO (Return to Origin)

Orders may be marked as undelivered or returned due to:

Non-serviceable pincode
Customer not contactable
Incomplete or incorrect address
COD amount not ready at delivery
Customer refusal to accept the order
Premises closed at the time of delivery
Adverse weather or logistical issues
Customer-requested rescheduling, future delivery, or self-pickup

5. Liability & Charges

The Company shall not be liable for delivery failures due to the above reasons
In such cases, the order may be cancelled or returned (RTO)
Refunds, if applicable, may be processed after deduction of shipping, COD, and handling charges
Repeated RTO orders may lead to restriction or removal of Cash on Delivery (COD) option

6. Delays

While we aim to deliver within estimated timelines, delays may occur due to:

Courier partner issues
Weather conditions
Regional restrictions or unforeseen circumstances

The Company is not liable for delays caused by third-party logistics providers.

7. Lost in Transit

If an order is confirmed as lost by the courier partner, a full refund will be issued
Refund processing will begin only after official confirmation from the logistics provider