Refund policy

1. Legal Entity

SpryKnight® is a brand owned and operated by Elitrix Exports and Business Solutions Pvt. Ltd. (“Company”, “we”, “us”, “our”). All orders are processed and fulfilled by the Company.

2. Returns & Exchanges

2.1 No Return / No Exchange Policy

At SpryKnight®, we follow a strict no return and no exchange policy under the following conditions:

Incorrect size selected by the customer
Change of mind or personal preference
Minor color or design variation due to screen differences

All products are provided with a Size Guide, and customers are strongly advised to review it before placing an order.

3. Damaged, Defective, or Incorrect Products

We maintain strict quality checks; however, in rare cases, issues may arise during transit.

3.1 Eligibility for Claims

Customers must:

Raise a request within 7 days of delivery
Provide the following:
- Continuous unboxing video (mandatory)
- Clear images of the product showing the defect/damage
- Images of the original packaging with shipping label

3.2 Important Conditions

Claims without proper proof may be rejected at the sole discretion of the Company
Requests submitted after 7 days from delivery will not be accepted under any circumstances

3.3 Resolution

Upon verification, the Company may offer:

Replacement (subject to stock availability), or
Refund to the original payment method

4. Refund Policy

4.1 Refund Eligibility

Refunds are applicable only in the following cases:

Verified defective or damaged product
Incorrect item delivered
Order lost in transit (confirmed by courier partner)

4.2 Refund Process

Refunds will be initiated within 5–7 business days after approval
Amount will be credited to the original payment method

For Cash on Delivery (COD) orders, customers may be required to provide bank details for refund processing.

4.3 Deductions

Shipping, COD, and handling charges are non-refundable, unless the issue is due to a verified defect or incorrect product sent by us

5. Lost in Transit

If an order is marked as “Lost” by the courier partner:

A full refund will be issued
Refund will be processed only after official confirmation from the logistics provider

6. Limitation of Liability

The Company’s liability is strictly limited to the amount paid for the order.
We shall not be responsible for any indirect or consequential losses.